At Little Toy Wonder, we understand that sometimes things don’t go as planned. Whether the toy you purchased isn’t quite what you expected or your little one outgrows it faster than anticipated, we want to make your return process as easy and hassle-free as possible. Our goal is to ensure your complete satisfaction, and we stand behind the quality of our products.

Our Return Policy

We offer a 30-day return policy for all items purchased from Little Toy Wonder. If you are not completely satisfied with your order, we accept returns for unused, unopened items within 30 days of your purchase date. Simply follow the steps outlined below, and we will process your return swiftly.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Unused and unopened: Items must be in new, unused condition, and the packaging must be unopened.
• Within 30 days: Returns must be initiated within 30 days from the date of purchase.
• Original receipt: You will need your original order confirmation or receipt as proof of purchase.
• Non-sale items: Sale items, discounted products, or gift cards are not eligible for returns or exchanges.

How to Return an Item

1. Contact Us: If you wish to return an item, please contact our customer service team at [email protected] to initiate the return process. Provide your order number, the item you wish to return, and the reason for the return.
2. Return Authorization: After receiving your return request, we will send you a Return Authorization (RA) number and instructions on how to send the item back.
3. Package the Item: Carefully pack the item in its original packaging, ensuring that all parts are included and the item is protected during shipping. Please write the RA number clearly on the package.
4. Return Shipping: For orders that meet the criteria above, customers are responsible for the cost of return shipping, unless the item is damaged or defective. We recommend using a trackable shipping service to ensure that your return reaches us safely.
5. Processing Your Refund: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different product, we recommend returning the original item for a refund and placing a new order for the desired item. If you need assistance with selecting a new product, feel free to reach out to us at [email protected].

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the item showing the damage. We will work quickly to resolve the issue by sending you a replacement item or processing a refund, at your preference.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on certain items, including:

• Personalized items: Any item that has been customized or personalized is final sale.
• Opened items: Items that have been opened or used are not eligible for return due to health and safety regulations.
• Gift cards: Gift cards are non-returnable.

Contact Us for Assistance

If you have any questions or need assistance with your return, our friendly customer support team is always here to help. Feel free to reach out to us at [email protected], and we will guide you through the return process.

We value your trust and strive to ensure that every shopping experience with Little Toy Wonder is a positive one. Thank you for choosing us for your baby’s toy needs!